New Customer Portal Walkthrough 2026
Walkthrough of the Customer Portal for New TranscribeMe! Customers
TranscribeMe! has an easy-to-use Customer Portal where you can upload content and request transcripts. All customers need to have a Customer Portal account, either on our TranscribeMe portal, or on our TranscribeMe Web Client for our Secure File Transfer Protocal customers (HIPAA, Legal, Shared File company accounts) to be able to order transcription. This walkthrough will tell you how to set up a customer portal account directly on our web portal.
Two Paths to Getting Started on the TranscribeMe! Portal Platform
This article will walk you through the main functionalities of how to create a new Customer Portal account. If you have additional questions after following this walkthrough, please contact support@transcribeme.com. Both paths start at our website,
Path A : The Old Fashioned Way! DIRECTLY SETTING UP THE CUSTOMER PORTAL FIRST
Create a Customer Portal account on our website: Please follow this detailed walkthrough for instructions on how to create a new Customer Portal account.
Once the Customer Portal is set up and you have logged in you will be taken to your default Home Recordings page:
Path B : Use the new ORDER NOW to begin the Order process before setting up the Customer Portal Account
Upload and choose your Transcription type directly from the website before creating your Customer Portal account: Please follow this detailed walkthrough for instructions on how to use the Order Now process before creating your portal account.
Navigating Your Customer Portal
Once logged in, or after you have used the Order Now you will see the Portal Recordings home page. Detailed instructions on just about anything you need to know about how to prepare your audios, upload them using various methods, sorting your portal account using folders, downloading your transcripts, receipts, etc. can be found on our knowledge base here.
Uploading Files
On the Recordings home page you will see an green Upload button. Before uploading make sure you know where your files are stored, they are all named correctly, and you have no duplications. Remember that the price of transcription is based on per minute of audio, so ensure your files are trimmed to only include the audio portions you want transcribed. Then click the Upload button
Then click the Choose Files to button on the Upload files option.
Navigate to the folder where the file is located, click on it, and click Open. You can select multiple files by holding down the Ctrl key while left-clicking with your mouse on each file you wish to upload.
Please note that our system is optimized for files no larger than 500mb. We accept the following formats: wav, mp3, mp4, ogg, aiff, aif, m4a, mov, wma, avi, flv, 3gp, 3gpp, 3ga, amr, caf, m4v, and MXF.
Ordering files
Once the audio file you have selected has finished converting the 'Next' button will turn green. Once you click the green button you will be taken to the The Order Details page which requires you to Edit Your Order. If you are not ready to Order at this time, you can push the 'X' in the upper right corner and it will take you back to your home page, showing your file you have uploaded with the status 'Ready to Transcribe' beside it.
Type |
Best For: |
Pros: |
Cons: |
Automated Transcription |
High quality audio No background noise No crosstalk 1 or 2 speakers without accents |
Economical Extremely fast turnaround High accuracy for very good audio Timestamps are automatically added every 30 seconds |
Speaker IDs not available No Accuracy Guarantee |
| Human Edited | Real-world audio with background noise or crosstalk multiple speakers accented speech Crosstalk Requires a quick turnaround |
Economical Default turnaround time is 2 to 3 business days, but 95% of these files are completed within 12 to 24 hours. Typical accuracy ranges between 90 to 95% for average quality audio and often reaches close to 98% for good quality audio. **Timestamps and Speaker IDs are available |
No Accuracy Guarantee Is a first draft of the audio,without a review layer for consistency, context, punctuation, or stylization. Requires the customer to edit the transcript afterward, for which we provide an Online Editor. |
| ADDITIONAL | FEATURES TO | HUMAN EDITED TRANSCRIPTION | TYPE |
| Extra Review | best for real-world audio that has background noise, multiple speakers, accented speech, crosstalk and requires a high level of accuracy. | *Comes with an Accuracy Guarantee Average turnaround time is 2 to 3 business days for audios 90 minutes in length or less & 4 or fewer speakers. Uses Clean Verbatim where everything said is transcribed, but is 'cleaned' up to make the speech more readable, without changing the context or meaning of the speech. Eliminates crutch words (I know, like, okay), as well as filler words, (uh, um, mhmm, uh-uh, etc.), stutters, and false starts of 3 words or less. |
More than 4 speakers, or lower quality audio will result in longer turnaround times. |
| Verbatim | best for real-world audio that has multiple speakers, requires a high level of accuracy, and will be used for speech pattern analysis. | *Comes with an Accuracy Guarantee The average turnaround time for this service is 2 to 3 business days for audios that are 60 minutes in length or less, and have 3 or fewer speakers This is a Full Verbatim service, meaning that everything that is said is transcribed with crutch words (I know, like, okay), as well as filler words, (uh, um, mhmm, uh-uh, etc.), stutters, and false starts of 3 words or less are included. |
1 business day turnarounds are not available for this service. 4 or more speakers, low quality audio, crosstalk, background noise, and audios greater than 60 mins in length will result in extended turnaround times. The transcript is harder to read and follow due to the idiosyncracies of human speech. |
| Timestamps and Speaker IDs | Can be added to any Human Edited Service | Helps make identifying areas of the transcript easier and allowing for searches within the transcript by speaker more efficient. | Can become very convoluted with more than 8 speakers. |
| RUSH Turnaround | 1 business day turnarounds are available for audios 70 minutes or less in length. | For clients who need their transcripts in a hurry but still want the higher accuracy of Extra Review, and timestamps and speaker IDs. | Is not available on longer audios or for Verbatim option. Doubles the price. |
*Accuracy Guarantee -
The Accuracy Gurantee means a guarantee of 98% accuracy using a Word Error Rate, for good quality audio. If you feel your transcript does not meet this accuracy rate just let us know and we will review the transcript for you. If it does not fall within the accuracy guarantee we will gladly redo it for you free of charge.
**Timestamps and Speaker IDs - Timestamps and Speaker IDs are available for an additional cost. Speaker IDs are formatted as 'S1', 'S2', 'S3', etc. in the order in which each speaker first speaks in the audio. Customized Speaker names can be arranged through our Sales team prior to ordering your files.
**If you have audio with people speaking more than one language, the language you choose here will be transcribed and the other language(s) will be indicated with a [foreign] tag. If you wish all languages to be transcribed, you must contact our sales department at sales@transcribeme.com to arrange for a bilingual quote prior to ordering.
Accent - This is the regional accent of the speakers and the transcript. It will therefore include spelling, punctuation, and regional differences depending on the accent selected. For example, English - North American will use the spelling 'color' but English - British will use the spelling 'colour'.
Both of these are usually defaulted when ordering but can be selected using the drop down arrows in the Edit Your Order page:
Paying for your Order
The Confirm Order Details window starts wtih the Payment Method.
Once you have entered the promo code click on the green Apply Promo' button.
**If the Order details do not meet the pre-selected restrictions of the promo code you will see this error, and you will need to reach out to support to see which feature you will need to select to use the promo code.
If you find there is anything you wish to change prior to clicking the PLACE ORDER button, you can hit the back key at the top right of the window to go to any of the previous screens and make adjustments.
Once your order has been placed you will see a confirmation screen pop up. This lets you know your order was successfully placed and is being processed. It will provide your Order # for future reference. There are also 2 links that can be accessed if you wish. The first is to manage your Notification settings. What this does is allow you to have the completed transcript attached to the email notification that your file is completed. The second link allows you to download and print your receipt of the order. To return to your My Recordings page, click on the X at the top right of the pop window.
For more detailed walkthroughs on other aspects of your Customer Portal you can take a look at our Knowledge Base on our website here.
If you have additional questions after following this walkthrough, please contact support@transcribeme.com.
If you have an existing account, you can Log in by clicking the Customer login button at the top right hand corner of the home page on our website or by going directly to our Customer Portal Log in page.