New Order Now direct ordering process

Walkthrough of How To Use The New TranscribeMe! Order Now Process Directly From The Website

TranscribeMe! now has an easy-to-use Direct Order process straight from our website for our consumer credit card customers. This process provides a more transparent and easy to use process with less steps than our normal Customer Portal process. Our Business and Enterprise customers are encouraged to continue to use our Customer Portal process as described in this walkthrough.

When Should You Use The New Order Process?

Customers who will be paying for their transcript orders using a credit card or invoicing, do not need any custom formatting or special considerations and have their files ready to be ordered.

How Do I Use The New Order Process?

Once you have decided to use the New Order process rather than logging directly into your customer portal account you will need to navigate to the TranscribeMe! website here.

Getting to the New Order window: The New Order process can be reached by clicking the 'Order Now' button on any of the TranscribeMe! website pages, except for our Legal page.

Choose which transcription type you want: There are 2 options from our landing page to choose which type of transcription you want:

a) There are 2 options for your transcript type so you can choose either Automated transcription for $0.07 per minute or Human Edited transcription starting at $0.79 per minute.

b) No matter which option you choose, once you have clicked on the green 'starting at' price button, you will have the file upload window pop up. You can upload files from your computer by either dragging and dropping files into the first box or clicking the 'Choose Files' button and use your window navigation to choose your files to upload and hit open:

c) You can upload files using URL links for files that are not password protected or behind a paywall. Youtube files now require a premium account to be able to download videos, which means it is behind a paywall, whereas Vimeo files are not and can be linked for uploading. Other URL links that work are Google drive share folders, drop box, etc.

Customizing Your Order

Once you have uploaded your file using the New Order process you then have the option to customize your order based on language, added features, etc. based on the type of transcription you chose.

If you chose the Automated Transcription option: Once your audio or video file has been uploaded the Customize Your Order page will open. This allows you to make the following edits to your order. :

a) If you decide to go for Human Edited transcripts instead you can left click on the "Edit" icon.

b) Beside the 'Your Uploads' title you can select the option to add more files to your order, or add more url's if you used the upload links option.

c) The next section shows the title of the file you have uploaded, the duration of the audio file in hours and minutes, and then the price of the transcription.

d) The next 2 options are the source language of the audio file and the language accent. (Please be aware that the language accent is the spelling style used in the transcript, not the accent of the speakers). The default selection is English and North American.

e) If the options are not changed the final cost of the transcription is listed. To continue with the order click the orange "Next" button.

NOTE: Automated Transcription accuracy is extremely dependent on the quality of the audio recording, the clarity of the speakers, with minimal background noise, crosstalk and number of speakers. Due to this, there is no guarantee of accuracy and customers order Automated Transcription knowing that improved accuracy may require an upgrade to human edited transcription.

If you chose the Human Edited Transcription option: Once your audio or video file has been uploaded the Customize Your Order page will open. This allows you to make the following edits to your order. :

a) If you decide to go for Automated Transcription instead you can left click on the "Edit" icon.

b) Beside the 'Your Uploads' title you can select the option to add more files to your order, or add more url's if you used the upload links option.

c) The next section shows the title of the file you have uploaded, the duration of the audio file in hours and minutes, and then the initial price of the transcription.

e) The subtotal is based on the audio being transcribed by an inital human pass. To add features to the transcription the following selections are available.

i) Rush delivery - this is 1 Business day delivery, and doubles the price of the transcription to ensure it will be completed by the end of the next business day.

ii) Extra Review - Tnis is where the original transcription is reviewed by an experienced Quality Assurance transcriptionist, who ensures accuracy and consistency in spelling, punctuation and context. This is the product formerly referred to as Standard using the industry's Clean verbatim requirements, that do not include stutters, repeated words, false starts, hesitation sounds, crutch words or feedback words.

iii) Verbatim - This is full verbatim where every word is transcribed including all of those words excluded in the Extra Review. This includes the extra review level as well.

iv) Timestamping and Speaker IDs - If you require Speaker IDs (these are where the same number is assigned to the same speaker throughout the transcript based on the order in which they speak, so S1 is the first speaker, S2 is the second, etc.). These are not speaker names, but are speaker IDs only. It also adds Timestamps at every speaker turn.

v) AI Draft - This is automatic and free for all orders, as it provides the initial automated speech recognition file within a few minutes of the file being ordered.

f) If the options are not changed the final cost of the transcription is listed. To continue with the order click the orange "Next" button.

Using the Add Note Section

Once you clicked the "Next" button the Add Notes page will pop up. This is where you would type in any notes if appropriate. Please note that the screen is the same whether you have chosen Automated Transcription or Human Edited Transcription.

The first section of the Add Notes section allows you to change the type of your Transcription option: If you want to change your transcription type, you can do so easily by clicking the "edit" word at the top of the screen. You can then switch the type by clicking on the corresponding button as per the pop window.

The original choice of Transcription Type will then pop up, and you can change the transcription type if you wish.

The section under the optional Add Notes title is a text box that allows type specific information that may assist with the accuracy of your transcript: When using this section you have to keep in mind the following things:

a) Transcriptionists can not follow special instructions for customized formats left in the notes section. Customized formats include things such as:

i) Transcribe only certain portions of the audio, such as only certain speakers, only certain time increments, etc.

II) Use speaker names instead of speaker ID numbers.

b) Automated Transcripts do not have human beings to read the notes, so it will not affect the transcription at all.

c) This section is best used to provide proper spelling of words or names that are spoken in the audio, some context as to what the audio is about, etc. For example, if the transcriptionist knows the audio is about glass blowing company, the transcriptionist will know where to look for specific spelling of unfamilliar terms associated with glass blowing.

If you have been advised by the Sales or Finance team to upload supplementary documents, this is where they are uploaded: Only use this section if you have been advised to do so by the TranscribeMe!sales team.

a) Click on the Choose Files link, and a file navigation window will open. Select the supplementary documents you've been asked to attach and click the 'open' or 'done' or 'attach' button, depending on your device system.

b) The screen will now return to the Order details screen an you will see the document as an attachment.

Once you have completed customizing your order, hit the "Next" button. This will take you to the next step, which is the customer portal account step.

The Customer Portal Section

Once you clicked the "Next" button the Customer Portal screen pops up. The screen that pops up depends on your status as a TranscribeMe customer.

First time users of TranscribeMe!: If this is your first time using TranscribeMe! the Sign up screen to create a new Customer Portal account will appear.