New Customer Portal Walkthrough
Walkthrough of the Customer Portal for New Customers
In addition to our mobile phone apps for iPhone and Android, TranscribeMe has an easy-to-use Customer Portal where you can upload content and request transcripts. The Portal supports file uploads from your computer, Dropbox, and non-protected online media sites such as YouTube and Vimeo.
To submit a file being stored in your Dropbox account, please click here for instructions.
To submit online media hosted on a public, non-password-protected site such as YouTube or Vimeo, please click here for instructions.
Setting up your Customer Portal Account
If you have an existing account, please select Log in at the top right-hand corner. You can also create and access the Customer Portal via your Google or Facebook accounts. Once logged in, you will see the Portal Recordings home page. Detailed instructions on just about anything you need to know about how to prepare your audios, upload them using various methods, sorting your portal account using folders, downloading your transcripts, receipts, etc. can be found on our knowledge base here.
Then click Select Files to Upload.
Navigate to the folder where the file is located, click on it, and click Open. You can select multiple files by holding down the Ctrl key while left-clicking with your mouse on each file you wish to upload.
You can see the progress of the upload on the screen as the file is transferred to the Portal. Video files are generally larger than audio files, so they may take slightly longer to upload. While your files are uploading, you can enter details it would be helpful for our team to know in the area provided. These can include the spelling of names, any useful acronyms, number of speakers, etc.
Please note that our system is optimized for files no larger than 500mb. We accept the following formats: wav, mp3, mp4, ogg, aiff, aif, m4a, mov, wma, avi, flv, 3gp, 3gpp, 3ga, amr, caf, m4v, and MXF.
The Order Details page enables you to choose the service you require and also shows you the total cost of your order. Once the screen says "Ready to Transcribe" click on the orange Transcribe button which will take you to the Order Details page where you will see the total price of your order.
| High quality audio
No background noise
1 or 2 speakers without accents
Extremely fast turnaround
High accuracy for very good audio
Timestamps are automatically added every 30 seconds
| Speaker IDs not available
No Accuracy Guarantee
|First Draft|| Real-world audio with background noise or crosstalk
Requires a quick turnaround
Default turnaround time is 2 to 3 business days, but 95% of these files are completed within 12 to 24 hours.
Typical accuracy ranges between 90 to 95% for average quality audio and often reaches close to 98% for good quality audio.
**Timestamps and Speaker IDs are available
| No accuracy guarantee
Is a first draft of the audio,without a review layer for consistency, context, punctuation, or stylization.
Requires the customer to edit the transcript afterward, for which we provide an Online Editor.
|Standard||best for real-world audio that has background noise, multiple speakers, accented speech, crosstalk and requires a high level of accuracy.|| *Comes with an accuracy guarantee
Average turnaround time is 2 to 3 business days for audios 90 minutes in length or less & 4 or fewer speakers.
1 business day turnarounds are available for audios 70 minutes or less in length.
Clean Verbatim service has everything said is transcribed, but is 'cleaned' up to make the speech more readable, without changing the context or meaning of the speech.
Eliminates crutch words (I know, like, okay), as well as filler words, (uh, um, mhmm, uh-uh, etc.), stutters, and false starts of 3 words or less.
**Timestamps and Speaker IDs are available.
| More than 4 speakers, or lower quality audio will result in longer turnaround times.
|Verbatim||best for real-world audio that has multiple speakers, requires a high level of accuracy, and will be used for speech pattern analysis.|| *Comes with an accuracy guarantee
The average turnaround time for this service is 2 to 3 business days for audios that are 60 minutes in length or less, and have 3 or fewer speakers
This is a Full Verbatim service, meaning that everything that is said is transcribed with crutch words (I know, like, okay), as well as filler words, (uh, um, mhmm, uh-uh, etc.), stutters, and false starts of 3 words or less are included.
**Timestamps and Speaker IDs are available.
| 1 business day turnarounds are not available for this service.
4 or more speakers, low quality audio, crosstalk, background noise, and audios greater than 60 mins in length will result in extended turnaround times.
|MaxScribe||Audios that require legal format Style Guides||This is a specialized format available to our Legal clients only and requires pre-approval and arrangements with our Sales team at email@example.com|
*Accuracy Guarantee -
This service does provide an accuracy guarantee of 98% for good quality audio. If you feel your transcript is not 98% accurate (using a Word Error Rate) just let us know and we will review the transcript for you. If it does not fall within the accuracy guarantee we will gladly redo it for you free of charge.
**Timestamps and Speaker IDs - Timestamps and Speaker IDs are available for an additional cost. Speaker IDs are formatted as 'S1', 'S2', 'S3', etc. in the order in which each speaker first speaks in the audio. Customized Speaker names can be arranged through our Sales team prior to ordering your files.
This is the language formating the transcript will be typed in and should correspond to the language of the speakers in the audio.
**If you have audio with people speaking more than one language, the language you choose here will be transcribed and the other language(s) will be indicated with a [foreign] tag. If you wish all languages to be transcribed, you must contact our sales department at firstname.lastname@example.org to arrange for a bilingual quote prior to ordering.
Accent - This is the regional accent of the speakers and the transcript. It will therefore include spelling, punctuation, and regional differences depending on the accent selected. For example, English - North American will use the spelling 'color' but English - British will use the spelling 'colour'.
*Word, PDF, HTML - This is the default format, and it means you will be able to download the transcript, once completed, as a Word document, a txt file or a PDF. If you require other options check the dropdown menu.
*1 business day - This is our rush service for audios less than 70 minutes in length, of good quality audio, and less than 4 speakers. There is a higher cost associated with 1 business day service. This is not a guaranteed turnaround time but if we can't get it done in time for you we will contact you and provide other options.
*Timestamps - If you do not want any timestamps and speaker IDs, you would select 'Not Included'. If you do not wish speaker IDs but do want timestamps you can select 'Automated Timestamps'. This will insert timestamps automatically every 30 seconds within the transcript, regardless of speaker changes.
Paying for your Order