What does the status of my file mean?

You can check the status of your order by logging into your customer portal account and finding the file you are enquiring about. The current status is shown beside the title name of the file. Ready to Transcribe means the file has been uploaded but not ordered. Processing Audio means the file has been ordered and is being sent to our system. In Progress means the file is being transcribed and worked on. Completed means the transcription is complete.

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