Folders - Organizing Your Recordings on the Customer Portal

If you are uploading multiple projects for transcription, you may find it helpful to create folders to organize your content. To do this, please follow these steps:

Sign in to your Customer Portal.

In the My recordings screen, click on the folders icon.

The Folders tab will pop out. To add a folder, just click on the + sign, add the folder name, and click on Save. The new folder will be created and added in the Folders tab.

To add files to your new folder, click the checkboxes to the left of each filename within your list of recordings. Click the folder icon that appears above your list of recordings. Select which folder you want to transfer your files to.

To access your folders, just click on the folder icon for the Folders tab to appear. Click on the folder name to access your files.

You can edit the folder name by moving the cursor over the folder name and clicking the pencil icon or delete the folder if you click on the trash can icon.

We hope this walkthrough has been useful. If you have any questions or feedback, please contact us at

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.