TranscribeMe Security Policies
Standard Security Features
Our customers in enterprise businesses are satisfied with the security measures provided by TranscribeMe. We have passed the most rigorous security audits from Fortune 1000 companies concerned with security measures to protect their data, and we are confidently processing transcriptions for these customers today.
Our servers are located inside secure, dedicated Amazon Web Services (AWS) data centers, with state-of-the-art physical and online intrusion prevention measures in place. The facilities are ISO certified and are proactively monitored and kept up-to-date with the latest security patches by 24/7 Amazon staff. The AWS data centers are amongst the most advanced in the world and provide complete uptime reliability for the TranscribeMe service.
Our transcribers work on our proprietary WorkHub; meaning they cannot download audio, copy text, nor do they have access to the entirety of any audio file that is submitted by our clients - they are completing 10 to 60-second microtasks. The full audio is only accessible to our Quality Assurance Team after transcription, all of whom have signed NDAs.
Once completed, audio files do remain in our system, but they are not accessible to anyone but our internal team, all of whom have also signed NDAs. Audio files and transcription documents can be deleted from your Customer Portal account, and this will remove the files from our system permanently.
Micro-tasking Security and Confidentiality
As a major part of our service, we involve human crowd-workers in the delivery of transcriptions. To ensure confidentiality, we have invented a micro-tasking algorithm that splits complex content into bite-sized microtasks. Our proprietary platform ensures that no worker has more than a tiny portion of a single job, and jobs are randomized for the workers. In other words, our workers do not have the ability to select the work they will be processing and do not see any connection between the short task they are performing and the context of the overall work or the identity of the client.
Quality Assurance Security Measures
To ensure the quality of output, we often use multiple people to process the same content and compare their outputs to identify potential quality issues. This requires us to process parts of the content through our Quality Assurance team. The QA team members are permitted to see the complete text output and are carefully selected, screened and legally bound to provide confidential and secure service. The QA team members are selected amongst the top 10% of our crowd, and all sign comprehensive Non-Disclosure Agreements prior to processing any customer content.
All content is streamed to the workers via our secure, encrypted work delivery platform. In fact, all client recordings are transferred with the same algorithms used to secure financial data in online banking transactions. This prevents the workers from downloading and storing files in progress on their computer and provides them with the benefits of accessing advanced TranscribeMe transcription and translation tools. The crowd-workers engaged with processing the content must pass a range of complex exams and tests, and are validated for quality and efficiency prior to engaging on client files.
Geo-Location and Geo-Fencing
A number of our customers, particularly those located in UK, Canada and Australia, have asked that their confidential information doesn't leave the geographical boundaries of their country. Our platform is capable of providing this service, and we can limit both the machine-based and the human processing of the content to users within a particular geography.
Geo-fencing not only provides a layer of security protection but also allows filtering crowd-worker segments around areas of expertise - such as technical or financial knowledge. We can tailor our crowd in multiple ways to find the perfect group of crowd-workers for secure, confidential processing of the content.
Advanced Enterprise Confidentiality
For very sensitive projects, we provide a service to background-check all the workers involved in the production workflow on our platform and make their resumes available to the customer. This requires advance planning to undertake a full background check on each individual and is included as part of our premium service offering. In addition, we have the option of requiring crowd-workers to sign additional, client-specific NDA and legal contracts.
Bringing in the Customer's Additional Resources
In addition - for the most commercially sensitive content - our customers have the ability to process the content exclusively with their in-house staff instead of crowd-workers. The inside staff will have all the benefits of the streamlined, optimized TranscribeMe crowd-work platform designed to maximize transcription efficiency and throughput and provide partial support with advanced speech recognition algorithms.