TranscribeMe Security Policies
Standard Security Features
Our customers in enterprise businesses are satisfied with the security measures provided by TranscribeMe. We have passed the most rigorous security audits from Fortune 1000 companies concerned with security measures to protect their data, and we are confidently processing transcriptions for these customers today.
Our servers are located inside secure, dedicated Azure data centers, with state-of-the-art physical and online intrusion prevention measures in place. The facilities are ISO certified and are proactively monitored and kept up-to-date with the latest security patches by 24/7 Microsoft staff. The Azure data centers are amongst the most advanced in the world and provide complete uptime reliability for the TranscribeMe service.
Our transcriptionists work on our proprietary WorkHub; which restricts their ability to download audio or copy text. The transcriptionists do not have access to the entirety of any audio file that is submitted by our clients - they are completing 2 to 4-minute microtasks. The full audio is only accessible to our Quality Assurance Team after transcription, all of whom have agreed to NDAs (Non-disclosure Agreements) as part of their terms of service. Once completed, audio files do remain in our system, but they are not accessible to anyone but our internal team, all of whom have also signed NDAs.
Audio files and transcription documents can be deleted from your Customer Portal account, and this will remove the files from our system permanently. Clients can also request that all files be automatically deleted on an agreed on set number of days or months if desired. HIPAA-compliant files are processed separately using our SFTP (Secure File Transfer Platform) and are automatically deleted 30 days after completion. HIPAA files are completed by a separate transcriptionist team who have passed rigid HIPAA security training and exams, as well as signing separate NDA's.
Micro-tasking Security and Confidentiality
As a major part of our service, we involve human crowd-workers (transcriptionists) in the delivery of transcriptions. To ensure confidentiality, we have invented a micro-tasking algorithm that splits complex content into smaller microtasks. Our proprietary platform ensures that no worker has more than a small portion of a single job, and jobs are randomized for the transcriptionists. In other words, our transcriptionists have the ability to select the work from a randomized small list of available work they will be processing and do not see any connection between the short task they are performing and the context of the overall work or the identity of the client.
Quality Assurance Security Measures
To ensure the quality of output, we often use multiple people to process the same content and compare their outputs to identify potential quality issues. This requires us to process parts of the content through our Quality Assurance team. The QA team members are permitted to see the complete text output and are carefully selected, screened and legally bound to provide confidential and secure service. The QA team members are selected amongst the top 10% of our crowd, and all sign comprehensive Non-Disclosure Agreements prior to processing any customer content.
Platform Security
All content is streamed to the workers via our secure, encrypted work delivery platform. In fact, all client recordings are transferred with the same algorithms used to secure financial data in online banking transactions. This prevents the workers from downloading and storing files in progress on their computer and provides them with the benefits of accessing advanced TranscribeMe transcription and translation tools. The crowd-workers engaged with processing the content must pass a range of complex exams and tests, and are validated for quality and efficiency prior to engaging on client files.
Additional Options
Geo-Location and Geo-Fencing
A number of our customers, particularly those located in UK, Canada and Australia, have asked that their confidential information doesn't leave the geographical boundaries of their country. Our platform is capable of providing this service, and we can limit both the machine-based and the human processing of the content to users within a particular geography.
Geo-fencing not only provides a layer of security protection but also allows filtering crowd-worker segments around areas of expertise - such as technical or financial knowledge. We can tailor our crowd in multiple ways to find the perfect group of crowd-workers for secure, confidential processing of the content.
Advanced Enterprise Confidentiality
For very sensitive projects, we provide a service to background-check all the workers involved in the production workflow on our platform and make their resumes available to the customer. This requires advance planning to undertake a full background check on each individual and is included as part of our premium service offering. In addition, we have the option of requiring crowd-workers to sign additional, client-specific NDA and legal contracts.