Downloading NVivo Transcripts from the Customer Portal

Please follow these steps in order to download your correctly formatted transcript from the Customer Portal:

Sign in to the Customer Portal.
Identify the file you would like to download. Click the downward-pointing arrow next to Transcribed!
A pop-up menu will appear showing the different types of files you can download. Select NVivo.
If you are using a PC, please use these instructions to import your file into NVivo. If you are using a Mac, please use these instructions instead.

We hope this walkthrough has been useful to you. If you have any questions or feedback, please email us at
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